Frequently Asked Questions
LPG Cylinder Valve and regulator Change- some common question and answers
Gas Pressure is low or flame is low
The new regulator pressure is set to 29 mbar (adopted world wide as per International standard for domestic / household use for enhanced safety) as compared to previous F-valve regulators which may have been giving output up to 1 bar. Hence there may be a decrease in flame size. However earlier while the gas / energy was being wasted, with the new regulator, the required flame /heat is got and at the same time gas is conserved. Gas consumption will reduce.
All the stoves sold here in this region are rated for 29 mbar input pressure and hence this is the right regulator to be used for the stove/cooking range.
The stove is not burning properly
Most of the stoves / cooking appliances have adjustable air / gas mixer which may be required to be re -adjusted in line with the present output of gas.
If normal blue flame is visible on all burners then there is no need of any further adjustment. If yellow colored uneven flame is visible then the LPG/air mixture needs to be adjusted.
A small lever / rotating ring / adjustable sleeve is provided just adjacent to the burner end below gas stove / range which can be adjusted for proper air flow.
Gas is not coming
Ensure the regulator is engaged into the valve properly by hearing click sound and then the knob is in open position (Knob pointing upward). The Pressure Regulator is designed to cut off gas supply in case there is a heavy leak from the rubber tube.
After opening the regulator, wait for few second until the tube is filled with gas. In some cases, as the rubber tube is empty, the excess flow valve may close and the regulator knob to turn ON/OFF few times till the time the tube gets filled up. Try the knob on 2-3 times to ignite the burner for first time connection. Cylinder must be always kept in upright
Is there warranty on the regulator?
There is a 5 year warranty made available by the manufacturer against manufacturing defects which will be entertained only against proof of purchase and please instruct the consumers to keep the bills carefully. Warranty will not be applicable in case it is not used under normal conditions and is damaged by improper use.
Instructions for use are provided along with the regulator and please look for it inside the regulator box.
Can any other regulator fit on this valve?
Other regulators will not normally fit into this valve as this is a customized design. The ENOC / Emarat regulator has been specifically designed for this valve and approved by the authorities. Hence for your safety and to abide by the regulations you are advised to use only the approved regulators.
Is it compulsory to buy the cylinders with the new valve?
Yes, it is mandatory that all cylinders will have to be fixed with the newly approved valve and you are requested to cooperate with us to ensure speedy implementation of the regulations by being one of the first to change your cylinders and with the new valve and regulators you will have more convenience and added safety.
Can the new regulators be used for commercial applications like restaurants etc?
No, the 29 mbar regulator now introduced is only for domestic use. We will introduce regulators for commercial use at a later stage which will have higher pressure output taking into consideration different applications. Valves / Regulator Q & A
BULK TANKS
Do you supply Bulk Storage tanks?
Yes, we supply LPG bulk storage tanks above and underground.
If my LPG tank was supplied by one company would I also have to buy my gas from the same company?
Yes, as the bulk tank is actually owned by the company and therefore can only be filled by that company.
Do you provide the service of supplying and fitting a tank & boiler?
We supply and install the tank and the boiler
My tank has been empty for some time; will it need purging and venting?
If a tank has been refilled after it has been empty for some time, then a regulator reset will need to take place. If we are unable to reset the regulator, the 24 hour emergency line will be contacted and an engineer will be sent.
Where can I find information about installing underground tanks and equipment costs?
Please Call: 01-4627683, Mobil: 234-8023058808, E-mail: austeenojie@gasterminalling.com land we will send you some information on storage options and underground tanks.
Where can I find information on converting from an above ground tank to an underground tank?
Please Call: 01-4627683, Mobil: 234-8023058808, E-mail: austeenojie@gasterminalling.com and we will arrange for an area specialist to visit and discuss your requirements.
Where can I find information about converting from an oil fired boiler, to LPG?
Please Call: 01-4627683, Mobil: 234-8023058808, E-mail: austeenojie@gasterminalling.comto arrange for an area specialist to visit and carry out a site survey. They will provide a no obligatory quotation for gas supply.
Where can I find information about accommodating a bulk storage tank in the vicinity of a listed property?
You will need to contact your local council/planning office to discuss.
How often will my bulk storage tank be filled and what precautions have Gas Terminalling made in the event of problems occurring?
The frequency of delivery will be dependant upon your usage. There are three options, you can call into us to arrange a delivery when you are running low on gas, you can request a periodic automatic top up of gas.
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